Try downloading a file from another website, such as or the problem persists, contact your network administrator, help desk resource, or Internet service provider (ISP). An unstable Internet connection can prevent you from downloading from other websites. This is meant to discourage piracy and keep better track of genuine users. In the latest releases, Adobe is implementing the Adobe Genuine Software Integrity more aggressively. It packs a lot of features in multiple apps and they are all very intuitive and user-friendly.
The Adobe Suite is one of the most complete packages for a video/photo editor to use. Help others by reporting the reseller who sold you the non-genuine software. Uninstall the non-genuine software from your machine.
Replace the non-genuine software you are using with Adobe genuine software. Adobe recommends 3 steps to protect myself and my work: 1. It's a clean install on a Mac running El Capitan.
